Isaac Care Fall Alarm
The Isaac Fall Alarm is a smart, easy to use, personal alarm which offers reassurance that your loved one can instantly access help whenever they need it.
The Isaac Fall Alarm is ideal for people of all ages who are concerned about their wellbeing and safety both at home, and while out and about.
How does it work?
Frequently asked questions
Check out our frequently asked questions below.
No, our fall alarm uses a sim card – it works like a mobile phone meaning it can be used inside and outside the house.
No, the person using the fall alarm doesn’t need to have a mobile phone.
The sim card we use has excellent coverage nationwide, however we cannot guarantee connection in areas of poor sim coverage.
There is no need for any installation. When you purchase your fall alarm you will receive an application form by email which captures the details of the person using the device and the emergency contacts. The fall alarm will then be pre-configured and sent out by courier. When received it only needs to be turned on – so no set up required!
If you have a pacemaker we don’t advise you to wear around your neck. Please only attach to a belt clip or keyring. This device must not be worn within 25cm of your pacemaker.
It is splash-proof not waterproof. We do not recommend using it in the shower.
No problem this can happen! A short press of the SOS button within 60 seconds will cancel the alert and the emergency contacts will not be called.
When the battery is running low, you will hear a voice prompt to charge it. There will also be an app notification to the circle of care. The device requires charging every 4-5 days.
The Isaac Fall alarm has an in-built accelerometer which can detect the impact of a fall. However, it may not detect a gradual fall or slump. We recommend pressing the alarm button for help in all eventualities.
All fall and SOS alerts are routed directly to 3 nominated emergency contacts. You choose the order of these contacts when filling in your application form. Allowing you to speak directly to our dedicated team through the device when you need help. The call will always go to the first person on the list, if there is no response it will move to the second, then the third, this process will repeat until the call is successfully answered. As soon as an alert is raised, the relevant circle of care in the Isaac app will receive a notification through to their phone, along with a phone call if they are one of your 3 nominated emergency contacts.
Contact our team today!
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