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How to Choose the Right Homecare Agency: A Guide for Caregivers

5 tips on finding the right homecare provider
Caregiver and loved one

How to Choose the Right Homecare Agency: A Guide for Caregivers

Choosing the right homecare agency to work with is an important decision that requires careful consideration. After all, you will be entrusting your career and livelihood to them, therefore it is essential to make sure they have the right services, staff, and processes in place to provide an adequate work and care environment.

Do they value their clients? Do they take care of their caregivers and treat them with respect? It is important to work for a reputable agency that suits your needs and one you can be proud to work for. The following advice can help you choose the right homecare agency and act as a guide for every caregiver embarking on this difficult process.

1. Ask for Referrals

One of the best ways to find a good homecare agency is by asking for referrals. Ask family and friends what agencies they have used and about their experiences, this can be a great way to get an insight into what your co-workers will be like and if they treat clients as you would like to treat them. Does it match your work ethic? Check out online reviews and ratings such as Care 24-7’s testimonials, where you can read what clients have said about the care agency’s services.

Online review websites:

www.homecare.co.uk
uk.trustpilot.com
www.glassdoor.co.uk

online reviews in homecare agencies

These are also valuable when it comes to information on businesses and how they operate. If you are still unsure, you can also contact your local health department or social services office for recommendations.

What to look out for on online reviews:

1. Look out for more than 3 customer reviews, this shows how popular the agency is. If they have no reviews, they may be a very new business.
2. Do they have any awards included on the review site? For example, an award from homecare.co.uk.
3. Read every review carefully, the good and the bad, to see how relevant they are to your situation. A caregiver may have left under bad circumstances that were entirely their fault and not the agency’s.

A caregiver from a homecare agency searching for online reviews

2. Schedule a Meeting

Once you have a few agencies in mind, schedule a meeting with each homecare agency to discuss your needs. Make sure to ask questions about the types of services they offer, the rates they pay, and their licensing and insurance. Most agencies would be happy to answer any questions you may have.

Be sure to ask about their policies and procedures for handling emergencies, which is very important as a care worker as you need to keep yourself safe during work. Ask questions about their training and experience and look around to see if the office is organised and clean. This way, you can see if the environment is worth being associated with. If it is not an organised environment, then it could be an agency you may not want to tarnish your reputation with as a caregiver.

Questions to ask the homecare agency:

• How long have you been in business?
• What services do you offer?
• How do you screen and hire caregivers?
• Are you accredited or certified by any professional organisations?

3. Check for Licensing and Insurance

It is wise to make sure the agency is properly licensed and insured. Licensing and insurance are two key factors that show an agency is reputable and trustworthy.

  1. Check for Licensing: Make sure the homecare agency you are considering is licensed. You can usually find this information on the agency’s website or by contacting the licensing board.
  2. Verify Insurance: Ask the homecare agency if they carry liability and malpractice insurance. This type of insurance covers any potential legal issues that may arise from providing medical care. Also, make sure the insurance is up to date and in good standing.
  3. Check safeguards: What kind of safeguards do they have in place? What commission are they registered with and what associations are they a part of?

Care 24-7 is:

– Registered with the Care Quality Commission, which regulates, inspects, and reviews all adult social care services in the public, private, and voluntary sectors in England. Find out more here about the standards that no domiciliary care provider must fall below, and what people have the right to expect.

– Care 24-7 is a full member of the United Kingdom Home Care Association (UKHCA) the national professional association for organisations. These provide social care to people in their own homes and sets out how organisations should operate.

Care 24-7 logo homecare agency

4. Get to Know the Caregivers

Starting any new job as a care worker is an exciting and rewarding experience, but it can also be daunting. You want to make sure that you are joining the right team of professionals for all the right reasons, and there is no better way to do this than by getting to know your potential co-workers. You can do this by organsing to meet the care team in person.

Taking the time to get to know your potential caregiver co-workers before you start a new job can help ensure future success in this field. Getting comfortable with the people you’ll be spending most of your time with is always beneficial, and caregivers are no exception.

If possible, try to attend staff meetings or complete any necessary paperwork ahead of time so that you can have a chance to observe how existing caregivers interrelate with each other and any clients they’re working with. Talk to the caregivers to get a better understanding of how they operate and their commitment to patient care. Are they compassionate and dedicated to providing quality care? You can then gain a better understanding of how they handle communication within their team and the work dynamic. It allows you to have greater confidence about committing yourself professionally, after all, everyone wants a work environment where they can thrive!

Group of care workers with a care agency in homecare

With so many homecare agencies out there, it can be hard to know which one is right for you. But by doing your research and asking the right questions, you can find an agency that will provide you with the career you deserve. This guide can place you in the right direction for deciding how to choose the right homecare agency for your needs as a caregiver.

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Congratulations to Karen Thornton as the New Director of Care 24-7

Care 24-7
Care 24-7

Congratulations to Karen Thornton as the New Director of Care 24-7

Congratulations to Karen Thornton on receiving her promotion as the new Director of Care 24-7. Her commitment and dedication to home care is truly admired by everyone in Care 24-7, Servisource and CPL. We decided to interview Karen about how her journey into home care began and how she progressed to Director of such a respected organisation.

Care 24-7

Congratulations Karen, you must be very proud. I’m sure it has been an eventful 20 years. Can you tell us a bit about what it was like when you first began your journey at Care 24-7?

I have worked in social care all my life. I moved into home care (domiciliary care) in 1985 working for Bradford Council. I then progressed my career to Area Manager with a £3m budget, which was a lot of money in 2001. 

I am passionate about care for people in their own homes (whether a child or adult) so when work conversations changed to cost of care rather than choice of where to live, I decided it was time to step back. The independent sector lacked expertise in the industry, so I put my money where my mouth was and opened Care 24-7 with my wonderful business partner, Jeanette Emmett. 

On the 4th of February 2001, we sat in the cold empty office, with no money, no clients, no staff and no contracts.

Can you tell us how you developed Care 24-7 from these humble beginnings?

Well….the first step was to gain accreditation with the local authority, then we proceeded to recruit the first 10 care workers and target hospital discharge care packages and private clients. Once we were established and had evidence of financial stability and a high quality of standards of care, Care 24-7 went from strength to strength. Proudly winning business through the tender process initially in Bradford and then Leeds. 

“Thank you to everyone who has sent messages of congratulations and shared kind words. It is very much appreciated.”
-Karen

Care 24-7

Can you tell us more about your role within the company and what this promotion means for you?

Since joining CPL and the Servisource family, I have been on a constant learning curve which has been really exciting. I’ve managed and overseen the transition of Care 24-7, bringing the business into alignment with the culture and core values of Servisource and the CPL Group.

I have grown the business organically and through the acquisition, I now look forward to expanding our footprint in the UK. I joined the SLT last year whereby I have taken steps towards playing a key role in developing and implementing operational and strategic plans. I look forward to advancing my knowledge and skills of all the different business lines while meeting new colleagues along the way.

What is your favourite memory from your time working with Care 24-7?

A particular highlight was the development of Strategic Strategy and presenting at the companywide meeting held in Dundalk.  It was the first trip to Dundalk following the ease of restrictions and it was wonderful meeting people face to face for the first time. 

Can you describe what is has been like to join the Servisource family?

From day one everyone was so welcoming and supportive. I enjoy the culture and the great values the Servisource team represents.

How would you describe the work culture in Care 24-7?

Home care is constantly busy therefore the team has to bring their intelligence and energy to work. We enjoy the graft, have fun and relish the success and challenges. We are client focused as everyone here passionately believes that people should stay at home safely with the highest standard of quality care and support.

What is your favourite part of this job?

I have an entrepreneurial spirit which means I thrive on innovation, problem solving and managing change. Obviously, I enjoy celebrating success too!

A special message from Karen’s colleague and friend:

I have worked with Karen for nearly 11 years . She is a very friendly, approachable, supportive manager with a good sense of humor. She is very knowledgeable and always willing to help and support you in any situation that occurs. 

Do you have any advice or words of wisdom for someone starting their career in the healthcare sector?

Whether you’re a frontline worker or a director, it is always important to promote the well-being of the person using the services as your real main focus and purpose of duty. This means our services provide care with a real sense of personal worth, control of lives, the feeling of being valued and trust that all will be well in life. Get this right and you will find your career extremely rewarding.

And finally, how will you celebrate your achievement as Director?

I’ve celebrated with the team and friends but intend to raise a glass of pink champagne with my family in Australia very soon.

Thank you to Karen for taking the time to answer these questions. It is great to get an insight into the home care industry and the effort that is made each day in sustaining such an admirable business. We wish you the best and here’s to many more successful years in your new position as Director.

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The Importance of Communication in Home Care: Tips for Caregivers

5 tips on finding the right homecare provider

The Importance of Communication in Home Care: Tips for Caregivers

Good communication is essential for healthcare workers providing home care. It allows care recipients to feel at ease knowing their needs are being met and understood. This is especially true when looking after the elderly, who may not be able to communicate their needs as effectively. Asa caregiver, taking meaningful steps to improve communication can help develop relationships built on trust and respect with those they serve.

To demonstrate the importance of communication in-home care, here are some communication tips for all caregivers.

Establish Trust

Trust is the foundation of any successful relationship, including the relationship between a caregiver, the care recipient, and the family members. The best way to build trust is by being honest, transparent, and reliable.

When caregivers enter a home, they need to inspire confidence that they are capable and trustworthy. Through building this trust, the care recipients can feel secure with the care services being provided. It is important that their needs are met and privacy is respected. This creates not only an effective care experience but also a safe one. It is paramount that the caregiver maintains protocol to ensure both parties involved feel respected and supported while delivering quality care.

Did You Know?

14% of people have, or have had, a carer help them in their home.
Over a tenth of people have a family member who requires care in their own home.

communication in homecare and elderly man and caregiver

Listen Actively

This means paying close attention to the care recipient when they are speaking and avoiding interrupting them. Show that you are engaged and interested in what they have to say by making eye contact and nodding. Active listening is an important skill for caregivers to have when providing home care. It allows them to better understand the needs and wishes of the care recipient and their family members, while also offering sympathetic feedback. Proper communication helps caregivers provide better care by responding appropriately to any emotional or physical distress they detect.

It’s not just about comprehending what clients are saying but also being able to read between the lines and gain a deeper level of understanding. Active listening is a fundamental part of providing effective home care, so caregivers must strive to perfect their skills in this area in order to best perform their duties to those who need it.

Be Clear and Concise

When you are clear and concise, it helps to keep everyone on the same page, the caregiver, the care recipient and their family members. It allows everyone to be on top of any issues that may arise. It involves open communication and using non-verbal cues which can express how someone feels and allows them to portray their emotions without using words.Encourage the care recipient to express their thoughts and feelings freely, and give them time to ask questions. Sit down with them and make time during the day for a chat to discuss how everything is for them.

Open communication involves:

  • Setting aside time for a chat to check on progress.
  • Ask questions and be willing to receive feedback: this time is for the caregiver and the care recipient.

Open communication between caregivers, care recipients, and their families is essential for providing safe and effective care at home. This type of communication allows for easier problem-solving when a care recipient’s needs change.

It also creates an opportunity for caregivers to better understand and meet the care recipients’ needs with compassion rather than simply performing tasks. This results in greater empathy towards the care recipients, a higher quality of care, improved safety outcomes, and increased satisfaction among everyone involved. It is worth investing time into clear communication as it encourages stronger connections which can provide the support needed during challenging times.

elderly woman communication and homecare

Another way to communicate effectively is through non-verbal cues, as mentioned above. These are an essential part of caregiving in the home because they enable caregivers to build trust with care recipients and discover how they’re feeling at any given moment. Non-verbal cues help caregivers understand how their actions may be interpreted in different contexts and provides insight into the needs of care recipients.

By observing non-verbal cues, better care outcomes are developed overall. Home care relies heavily on this type of communication—it’s this understanding that sets good care apart from great care.

Non-verbal Cues Include:

– Eye contact
– Facial Expressions
– Body Language
– Posture and Gestures

Document Communication

Caregivers should document all important conversations and decisions made with the care recipients. This documentation can help ensure continuity of care and provide a record of important information for future reference. It can help with communication between different members of the care team, ensuring that everyone is on the same page. Without written records, caregivers may have difficulty tracking vital information such as:

  • Health status changes.
  • Treatments performed.
  • Dietary modifications.

Having detailed documentation can help caregivers keep patients safe by helping them recall instructions that have been given and medications that have been prescribed or administered. It helps caregivers provide the best care possible for those they are taking care of.

By following these tips, caregivers can build a strong, trusting relationship with the care recipient and provide the best possible care. Good communication skills can help reduce misunderstandings, prevent conflicts, and ensure that the care recipient’s needs and preferences are being met.

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Understanding Types of Homecare Services

5 tips on finding the right homecare provider

Understanding the Different Types of Home Care Services

Home care services, also known as domiciliary care, are when care staff travel to the homes of people in need of assistance. This care is arranged through the local council or through private agencies. They come in the form of healthcare jobs that provide assistance with activities of daily living and healthcare to individuals in their own homes. They cover a wide range of services such as personal care, respite care, and end-of-life care.

With the right knowledge and education, healthcare professionals, caregivers, and families can all make informed decisions on how to best provide care and assistance to a loved one living at home. By understanding the different types of home care services available, everyone can better work towards improving the quality of life for those who need it most.

Personal Care

Personal care is a home care service that provides assistance to individuals with daily activities, such as bathing, dressing, grooming, and hygiene needs. It is designed to help seniors, those with disabilities, or anyone that needs assistance to maintain independence in their own home.

This type of care also includes meal preparation, light housekeeping, laundry, errands, and companionship. Personal care attendants can provide assistance with mobility and transfers, as well as provide assistance with activities of daily living, such as meal planning and grocery shopping. They can also provide medication reminders and help with medication administration.

Additionally, personal care attendants can provide transportation to medical appointments and social activities, as well as help with organizing and maintaining personal records and bills. They can also offer emotional support, comfort, and safety for individuals who require assistance.

Personal care for elderly woman and the different types of homecare services.

Types of Personal Care include:

  • Bathing/Grooming Assistance
  • Light Housekeeping
  • Meal Preparation

Care 24-7

People who use our services range from older people, to those with physical disabilities, people with dementia or those who are nearing the end of their life. Care is also available for those who are returning from a stay in hospital offering respite for family carers.

Care 24-7 logo

Respite Care

Understanding the different types of homecare with elderly woman and nurse

Respite care is short-term relief for primary caregivers, allowing them to take a break from their caregiving duties. It can be provided in a variety of settings, including in-home care, adult day services, or overnight care in a facility. Respite care can be arranged on a temporary or more permanent basis. This depends on the needs of the caregiver and the care recipient.

This service guarantees that your loved one will be looked after by a qualified healthcare provider, providing peace of mind to the main caregiver, who may be a relative and is unable to provide care for a certain amount of time.

Caring for a loved one full-time can be an emotionally, physically, and mentally draining experience. It can be difficult to manage a full-time caregiving role while also tending to other responsibilities, such as family and work obligations. In these cases, respite care can provide a much-needed break for family members who are providing care, knowing their loved one is in safe and capable hands. This rest period can be used to attend to other duties, or simply take some time to relax and recharge.

Respite care also provides an opportunity for the family member to get a better understanding of the care their loved one needs, allowing them to make informed decisions about the best care support for their loved one in the future.

Dementia Care

Dementia care services can be provided through home care services. Home care services allow a person with dementia to receive care and support in the comfort and privacy of their own home. Assistance can include help with daily living activities (such as bathing, dressing, and meal preparation), help with managing medications, and can also be a source of companionship. It is care that focuses on the emotional and psychological needs of the individual.

Services may include:

  • Supervision and safety monitoring: Ensures alarms are functioning and house safety features are installed.
  • Assistance with activities of daily living: Assistance with bathing and cleaning.
  • Assistance with nutrition and meal preparation: Ensures medicine and food is taken correctly.
  • Cognitive stimulation activities: Such as puzzle making, creating art or listening to music.

If you would like to read more about dementia and in-home care, our blog The Benefits of In-Home Care for Elderly Adults with Dementia will provide more information.

If you’d like to gain a better understanding of dementia and the advantages of in-home care for elderly people suffering from it, our blog post about these topics is a great resource to look into.

End-of-Life Care

End-of-life care, also known as palliative care, is care that is provided to an individual who is in the last stages of life. It is often provided by home care services and typically includes physical, emotional, and spiritual support. End-of-care services can range from providing comfort and companionship to helping with medical and practical tasks to providing help with daily living activities.

End-of-care services also involves providing support to the individual and their family during this difficult time. This includes assistance in planning end-of-life wishes as well as providing emotional and spiritual support. Benefits of this type of care include:

Flexibility: It allows patients to remain in familiar surroundings, surrounded by family and friends, while still receiving specialised medical and emotional care.

Cost Savings: Generally speaking, palliative care at home is less expensive than care in a hospital or hospice.

Quality of Life: Many people prefer to stay in the familiar environment of their own home, where they can maintain the hobbies, activities, and routines that they value while feeling comfortable.

If you are considering in-home care for yourself or a loved one, it is important to understand the different types of services available and what each type of service entails.

Having a thorough understanding of the different types of in-home care available and their associated benefits can help you make an informed decision about what type of care is best for you and your loved one. Consider the various types of in-home care services such as companionship, personal care, and medical care and assess which type is most appropriate for your particular situation. Research the credentials and experience of any potential in-home care providers and ask questions to ensure that you are comfortable with the person providing care for your loved one.

In addition, look into the cost of in-home care services and what type of insurance coverage is available, if any, to help cover the costs. With this information on hand, you can make an informed decision about the type of in-home care that is best for you and your loved one’s needs.

Considering in-home care, contact us today.

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The Benefits of In-Home Care for Elderly Adults with Dementia

5 tips on finding the right homecare provider

The Benefits of In-Home Care for Elderly Adults with Dementia

Caring for an elderly adult with dementia may be challenging however, when you choose in-home care to look after your loved one, the process can be stress-free. In-home care can look after their needs in ways an assisted living facility can’t. It promotes independence and allows loved ones to live comfortably in their own homes. There are many benefits of in-home care for elderly adults with dementia.

Choosing this type of care has the potential to enrich an older person’s life while helping them remain safe at home for as long as possible. By providing personalised attention, these services create opportunities for social interaction, greater independence, and meaningful connections. They help to ensure safety while dealing with health changes associated with dementia.

At Care 24-7, people who use in-home care services range from elderly people, those with physical disabilities, people with dementia, those who are nearing the end of their life and those returning from a stay in hospital.

This offers respite for family carers and gives them the peace of mind that their loved ones are being taken care of with respect and kindness in the comfort of their own homes.

Find Out More

Familiar Surroundings

Being in a familiar environment can provide a sense of comfort and security for individuals with dementia. This is less disorienting than a move to an assisted living facility, which can lead to unease because of such a drastic change in life. Maintaining a schedule similar to the one they followed prior to their diagnosis can help reduce anxiety and confusion while improving overall well-being.

Did You Know?
The person most often diagnosed with dementia is a grandparent or parent / step-parent.

in-home care and dementia services carer

Care 24-7’s dementia care service is led by a SPECAL Practitioner trained by the Contented Dementia Trust at their Centre of Excellence at Burford. They are trained to understand the disability of dementia from the perspective of the person with the condition and to deliver coaching to all those who come into contact with them. A SPECAL practitioner can then provide the help needed for that particular person based on what is familiar to them and what matters the most in their life.

Independence

In-home carer and man with dementia

The key to maintaining independence for those living with dementia is an early diagnosis followed by an individual care plan that considers nutrition, physical exercise, and mental stimulation. In-home care allows individuals to maintain as much independence as possible by promoting these 3 factors.

Nutrition: This should include fresh fruits, vegetables, and whole grain foods.

Physical Exercise: Light exercise such as walking or Tai Chi can be beneficial.

Mental Stimulation: This can include word games or creating art.

Active senior man with dementia and in-home care

An in-home carer can provide the skills needed to perform tasks and assess their needs based on what stage their dementia is at. The carer ensures there is a good balance between being helpful and supportive whilst allowing your loved one to remain independent for as long as possible.

Personalised Care

In-home care allows for the development of a personalised care plan that is tailored to meet the specific needs of the individual with dementia. In-home care can also reduce the risk of infection, which is especially important for individuals with dementia who may be more susceptible to illness. Personalised care is individualised to meet the specific needs of the person with dementia, and can include:

– Assistance with activities such as meal planning, bathing and dressing.
– Medication management to ensure that the person is taking their medication correctly.
– Safety monitoring to ensure that the person is safe – and secure in their home.
– Assistance with transportation to appointments and other activities.

At Care 24-7, the first step would be to work closely with your loved one to develop a person-centred Individual Care Plan that will take into consideration their wishes and preferences regarding their personal home care needs. This technique easily translates into a set routine for dementia patients who thrive on familiarity and repetition.

Cost-Effective

In-home care is often less expensive than other forms of care, such as assisted living or nursing homes. The cost of in-home care will depend on a number of factors, such as the level of care required and the provider. In-home care can range from a few hours of help per week to around-the-clock care, meaning costs is dependent on the circumstances. Assisted living facilities typically have a set monthly fee which can include room, meals, and various activities and services.

Factors that can affect the cost of care

– The home modifications your loved one needs such as handrails and alarm systems.
– Whether medical or non-medical care is required. Medical includes physical therapy while non-medical includes household duties.

You may be entitled to some level of funding to finance your care needs. Speak to your Local Authority for an assessment of your financial situation and request a “care needs assessment”.

It’s always recommended to consider the specific needs and preferences of the elderly person and your budget. Additionally, it’s important to check if the costs are covered by insurance, as it can help with the expenses. By carefully evaluating the costs and benefits of both options, you will be in a better place to make a good decision.

Family Involvement

Woman with dementia and young girl in-home care

In-home care allows family members to be more involved in the care of their loved ones, which can provide emotional support and peace of mind. With in-home care, families are more confident that their loved one will receive individualised attention and guidance from a seasoned caregiver on matters related to health, nutrition, and activities of daily living.

Additionally, in-home care allows family members to remain actively involved in important aspects of their loved ones’ life, such as interacting with doctors and managing financial items. As peace of mind is essential for seniors and their families alike, in-home care certainly provides that for them.

The above benefits can help with the stress and uncertainty of having a loved one with dementia. They serve to alleviate any worries knowing that help is on-hand from the comfort of their own home.

If you are considering in-home care, contact us today.

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5 Tips for Finding the Right Home Care Provider for Your Loved One

5 tips on finding the right homecare provider

5 Tips for Finding the Right Home Care Provider for Your Loved One

Finding the right home care provider for our loved one can be a challenging process. It is essential that we find someone dependable, experienced and trustworthy to ensure their safety and comfort. Whether it is selecting the right home care provider to keep track of their daily routine and medications, or finding one for domestic purposes such as cleaning, finding quality care doesn’t have to be overwhelming.

The good news is there are several steps you can take to ensure you make the best decision possible when selecting a home care provider. From reaching out to trusted sources for recommendations to scheduling consultations, this post gives you five tips for ensuring family members have access to tailored and high-quality home care services that meet their individual needs safely and securely.

Home care assistant and elderly man
How many people receive home care in the UK?

The number of people receiving domiciliary care in the UK is more than 950,000.

care of the older person supporting hands
How many home care providers are there in the UK?

There are just over 10,100 home care providers in the UK which are registered and regulated by their country’s regulatory body.

older person home care services in bradford and leeds
How many people work in home care?

The UK domiciliary care workforce totals nearly 823,000.

1. What Type of Care is Needed?

It is important to determine what type of care is needed, whether it’s 24/7 care or a call in service for a few hours, it will all depend on your loved one. You will also need to determine if it is to help with their day-to-day life such as keeping up with the housekeeping or with personal health such as bathing. Is it medical care assistance that is needed? Suitable for someone dealing with a long-term illness or recovering from surgeries or injures. You will need to determine what type of home care they require the most, then you can determine what agencies can meet these requirements.

At Care 24-7, our first step is to work closely with you to develop a person-centred Individual Care Plan that will take into consideration your wishes and preferences regarding your personal home care needs. This plan and the quality of your home care service will be monitored and reviewed regularly to ensure you are totally satisfied with all aspects of the support you receive from us.

Care 24-7 logo homecare agency and finding the right home care provider for your loved one

2. Get Recommendations

Ask family, friends, and healthcare professionals for recommendations on reputable home care providers. Take time to research quality home care providers and read online reviews to get a better understanding of the services they offer and the quality of care they provide. Do they provide 24/7 care? Are staff members fully qualified? Do they receive regular inspection checks? Use review sites such as Trustpilot to see what other people have said about providers.

3. Schedule Consultations

Family on a video with home care provider for a consultation

It is a good idea to schedule consultations with different providers to get a sense of their approach to care and to ask any questions you may have. Scheduling consultations with multiple providers will allow you to compare and contrast their services and determine which provider is the best fit for your loved one. Come prepared and bring a list of questions to the consultations which will help you gather the information you need to make an informed decision. Ask to take a tour of the provider’s facility, giving you a sense of the environment and equipment. It will also give you a sense of the provider’s team and how they are in person.

At Care 24-7, we do the utmost to support you with all the help, advice and information you may need to give you the confidence to make your own decisions right from the start of the process.

4. Ask Questions

Before you choose a home care provider, make sure to ask questions during the interview process to ensure that the provider is a good fit for your loved one. Ask about their experience in caring for seniors, their availability, any additional services they may offer, and how they handle emergency situations. Here are examples of some questions for the home care provider.

Elderly woman and care assistant in Bradford and Leeds and finding the right home care provider for your loved one

Questions to ask a home care provider:

  • Do you check references before offering them work?
  • What qualifications and experience do the carers have?
  • How will you match the most suitable carers to my needs?
  • Does the agency have a high turnover of carers? A high staff turnover might suggest that staff aren’t happy with their employment.
  • Is it possible to meet potential carers in advance?  

5. Compare Costs

It is important to compare the costs of different home care providers to make sure you are getting the best value for your money. Work within your own budget, you might also be lucky and insurance might cover it. Check if there are any types of payment plan options that might be available to you.

There may be funding to finance your care needs so it is worth speaking with your Local Authority for an assessment on your financial situation. For more information please contact your local council and request a “care needs assessment”.

Cost of healthcare and finding the right home care provider for your loved one

These five factors are important to consider when narrowing down your choices and to make sure you choose the right home care provider that suits you. By taking the time to do your research, the search won’t be so daunting and your loved one will have the correct home care help they require in no time.

Contact Care 24-7 if you would like to know more about our services.

Care 24-7

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